Shipping policy
Shipping Policy
At Vitality Pilates, we are committed to bringing balance and vitality to your doorstep. We work hard to ensure your order is processed and delivered as efficiently as possible.
1. Delivery Timeframe
Our current delivery timeframe for all orders within the United Kingdom is 8 working days.
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Order Processing: 1-2 business days.
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Transit Time: 6-7 business days.
Please note: Working days are Monday to Friday, excluding bank holidays.
2. Shipping Rates
We offer straightforward shipping options to ensure you get the best value:
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Standard UK Delivery: [Insira o valor, ex: £3.99 or FREE on orders over £50].
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Shipping costs are calculated and displayed at checkout.
3. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your package's journey directly on our website or through the courier's portal.
4. Delivery Address
Please ensure that your delivery address is complete and correct at the time of purchase. We cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately at vitalitypilateslondon@outlook.com.
5. Missing or Delayed Packages
While we aim for all orders to arrive within 8 working days, occasionally delays may occur due to courier issues or extreme weather. If your order has not arrived after 10 working days, please reach out to our team at +44 20 3959 9285 so we can investigate for you.
6. Customs and Import Duties
For orders within the UK, there are no additional customs duties. For any international orders (if applicable), customers are responsible for any local import duties or taxes that may apply upon arrival in the destination country.
Contact Us
If you have any questions about the shipping of your order, our team is here to help:
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Email: vitalitypilateslondon@outlook.com
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Phone: +44 20 3959 9285
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Support Hours: Monday to Friday, 9:00 am – 5:00 pm (GMT)